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Quality Systems and Improvement Management Certification + MBA

Elevate Performance. Optimize Processes. Deliver Lasting Impact.

Build the expertise to lead high-performance initiatives and deliver measurable results through world-class quality systems. The Quality Systems and Improvement Management Certification is a graduate-level certification designed for professionals who want to drive operational excellence, improve organizational outcomes, and lead continuous improvement initiatives across industries.

This certification includes three rigorous, application-focused courses:

  • Quality Systems & Project Management (QSM 715): Explore the foundations of quality and project management, including Agile principles, stakeholder satisfaction, and process design. Learn to integrate quality planning into project execution to achieve outcomes that are on time, within budget, and strategically aligned. Students will dive deep into project quality knowledge areas and complete a research-based literature review in a specialized area of interest.
  • Lean, Six Sigma, and Organizational Assessment (QSM 717): Master the Baldrige Excellence Framework and performance improvement tools through the lens of Lean and Six Sigma. Gain hands-on experience applying organizational assessment models, designing future states, and implementing data-driven improvements. Learn to use statistical tools for root cause analysis, process control, and experimental design to drive systemic change and operational excellence.
  • Benchmarking, Reengineering, and Cost of Quality (QSM 719): Deepen your expertise in performance benchmarking, process redesign, and cost-of-quality analysis. Explore High Reliability Organizations (HROs), identify the hidden costs of inefficiencies, and perform financial assessments of quality initiatives. Students will learn to calculate cost-benefit outcomes and evaluate the financial return of quality systems and process reengineering.

This certification prepares you to lead transformative quality improvement initiatives that reduce waste, increase efficiency, and elevate organizational performance.

This certification can be completed on its own or count as three of the ten courses required toward your MBA  or transfer these three courses to the Quality Systems and Improvement Management Doctoral Business Administration program.